pusakaPrivacy Policy

This page describes what we collect when you use pusaka and how we keep that data protected. Your account details, payment information, and gaming history are managed according to this policy and applicable data-protection law. We are transparent about our practices so you understand exactly what information flows through our platform and how we safeguard it.

We at pusaka take data security seriously. When you open an account, deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place bets on Liga 1, Piala AFF, or live-dealer games, we collect information necessary to verify your identity, process payments, and settle your bets. We do not sell your data to third parties, nor do we use it for purposes unrelated to operating pusaka. Our service is available only where local law permits, and your data is handled within applicable regulations.

This policy applies to all users of pusaka—whether you access our platform on mobile via Android or iOS, desktop, or progressive web app (PWA). Read through to understand your rights regarding your personal information on pusaka.

What We Collect on pusaka

Account and identity data

We collect your email address, full name, phone number, and date of birth when you create an account on pusaka. We use this information to verify your identity, prevent fraud, and comply with banking regulations. During verification, we may request proof of identity (ID card, passport) and proof of address (utility bill, bank statement). We store this data securely and use it only for account verification and compliance purposes. Your information on pusaka remains with us for the duration of your account and is retained afterward only as required by law.

Payment and transaction data

When you deposit or withdraw funds on pusaka, we record your payment method, transaction amount, timestamp, and balance changes. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation from those payment processors. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we record the bank account details you provide. We do not store full credit-card numbers or banking credentials on our servers—payment gateways handle that data separately. Your transaction history on pusaka is encrypted and accessible only to you and our authorized staff for support and compliance.

Gaming and betting records

We collect information about every game you play on pusaka—bets placed, outcomes, results, and balance movements. This data includes timestamps, game IDs, bet amounts, and settlement details. We use these records to settle disputes, detect fraud, and maintain audit trails. Gaming records on pusaka are encrypted and kept separate from your personal identity data whenever possible. We do not share specific bet details with third parties unless legally required.

How We Use and Protect Your Data on pusaka

Use of your information

We use data on pusaka exclusively for: account management and verification; processing deposits and withdrawals; settling bets and disputes; detecting fraud and money laundering; complying with legal obligations; and improving our service through analytics (anonymized where possible). We do not use your information for marketing unless you opt in. We do not sell or lease your data to advertisers or data brokers. Third parties—such as payment processors, banking partners, and anti-fraud services—may access limited data on pusaka only when necessary to complete transactions or comply with law.

Data protection measures on pusaka

Our servers use encrypted connections (TLS 1.2+) for all data transmission on pusaka. Your account password is hashed and never stored in plain text. Sensitive data such as payment details and identity documents are encrypted at rest. We restrict staff access to personal data and maintain audit logs of all access. Our data centers maintain physical security, redundant backups, and disaster-recovery protocols. We conduct regular security audits and penetration testing to identify vulnerabilities.

Data storage and jurisdiction on pusaka

Our servers may sit outside your jurisdiction, but we comply with data-protection standards applicable to our service area. Data on pusaka is backed up regularly to prevent loss. We retain account data for the life of your account plus a legal-retention period (typically seven years for financial records). You may request deletion of your account and associated non-essential data, though we must retain financial and legal records as required by law. Requests to delete or access data on pusaka are processed within thirty days.

Cookies and tracking on pusaka

We use essential cookies to keep you logged into pusaka and to remember your preferences. These cookies are necessary for the platform to function. We do not use tracking cookies for advertising purposes. Your browser settings on pusaka allow you to disable non-essential cookies. Disabling cookies may impact your experience but will not prevent core functionality.

Third-party processors on pusaka

We work with payment processors, banking partners, identity-verification services, and anti-fraud vendors who may access limited data on pusaka. These vendors are contractually bound to protect your data and use it only for stated purposes. We do not authorize them to share your data with other parties. You are not responsible for their privacy practices, but we choose partners carefully and audit their compliance regularly.

Contact and support on pusaka

If you have questions about our privacy practices on pusaka, wish to access your data, or want to file a complaint, contact our support team via in-app chat or email. We respond to privacy inquiries within seven business days. Our team is available during standard business hours and can guide you through data-access requests or account deletion. Your privacy is our responsibility, and we treat all inquiries with care and confidentiality. Our service is available only where local law permits, and we follow all applicable regulations in your jurisdiction.