pusakaFrequently Asked Questions

No. One person may operate only one account on pusaka. Duplicate accounts breach our terms and may result in suspension. If you have forgotten your login details, use the password-recovery function or contact our support team. We verify identity during account opening, so multiple accounts under the same name, email, or phone number are flagged and closed. This policy helps us prevent fraud and maintain fair play across the platform.

Opening an account on pusaka takes five steps. First, visit our registration page and enter a username, email, and password. Second, confirm your email address via the link we send. Third, provide your full name, date of birth, and phone number. Fourth, upload a photo of your identity document (ID card or passport) and proof of address (utility bill or bank statement). Fifth, our verification team reviews your documents, usually within a few hours. Once approved, you can deposit funds and start betting. The entire process is available on mobile and desktop.

You can adjust your account preferences—including email notifications, push notifications, language, and currency—from your account settings dashboard on pusaka. On mobile, tap your profile icon and select Settings. On desktop, click Account Settings from the menu. You can also update your phone number, change your password, or review your verification status. If you wish to pause activity temporarily, contact our support team via in-app chat. We do not offer permanent account controls on pusaka, but we work with you to manage your account according to your needs.

Our support team on pusaka provides assistance in English and Indonesian. You can reach us via in-app chat during standard business hours (Monday–Sunday, 9 AM–11 PM Jakarta time). Our team responds to general account questions, payment issues, bet settlement questions, and technical problems. For urgent matters—such as account lockouts or suspected fraud—prioritize the in-app chat feature. Response times vary by volume but typically range from a few minutes to an hour during peak times.

pusaka supports deposits from multiple payment providers in Indonesia. Minimum and maximum deposit amounts vary by method. DANA, e-wallet, mobile banking, local payment, and online payment typically allow deposits within flexible daily limits set by each provider. e-wallet transfers are processed directly from your bank. Bank transfers via mobile banking, local payment, online payment, or e-wallet have standard limits per transaction and per day, depending on your bank account tier. When you select a payment method on pusaka, the available range appears automatically. If your preferred method is not available, try an alternative or contact support for guidance.

To deposit via e-wallet, mobile banking, or local payment on pusaka, go to your account dashboard and select Deposit. Choose your preferred wallet from the list. You'll be taken to the payment provider's app or browser page to confirm the transaction. Once you approve the payment, the funds appear in your pusaka balance immediately. The same flow applies to online payment and e-wallet. For security, never share your wallet password with anyone. If a deposit fails, check your wallet balance, ensure your account is verified on pusaka, and try again. Contact support if the issue persists.

Live-dealer tables on pusaka feature real dealers and multi-camera studios streaming in real time. Games include blackjack, roulette, baccarat, Dragon Tiger, and other table games. You place bets and see outcomes as they unfold. Slots are automated games—such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—where you spin reels or trigger features, with payouts determined by random number generators. Both are available on pusaka. Live-dealer tables offer interaction and social atmosphere, while slots offer faster pace and variable bet sizes. Choose based on your preference and bankroll.

If you have a promotion code for pusaka, enter it during account registration or in your account settings under Promotions. On mobile, tap your profile, then Promotions. On desktop, go to Account Settings and select Promotions. Paste the code in the box and confirm. Once accepted, any applicable bonus or offer is credited to your account. Promotion codes have expiry dates and specific terms—read the offer details on pusaka to understand eligibility, minimum deposits, and withdrawal conditions. If your code is rejected, contact our support team to verify its validity.

Our services on pusaka are available only where local law permits. We do not offer our service in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of pusaka comply with their own jurisdiction's laws and regulations. If you are unsure whether our service is legal in your area, consult local authorities or legal counsel before opening an account. Our legal notice and terms and conditions outline additional jurisdiction-specific details. Players in supported areas can access pusaka freely; those in restricted areas will find their access blocked.